Credentials.
IT support professional with a foundation in systems administration, troubleshooting, and documentation. Experienced in managing complex datasets in professional settings and applying classroom knowledge to real-world projects — including configuring, securing, and maintaining a production Linux server with automated backups, monitoring, and incident response. Quick to learn, adaptable, and looking for an IT support role where I can keep growing. Associate degree in Information Technology with a 4.0 GPA and six industry certifications.
Infrastructure Operations — bobrew.dev
Production Ubuntu 24.04 server I configure, secure, and maintain on DigitalOcean. Application code developed collaboratively with AI; all infrastructure managed by hand.
Education
Coursework: Networking, Windows Server, Cloud Computing, Linux, Scripting, Database Development (SQL), PC Tech I & II, C++, Java
Certifications
CompTIA / TestOut
CompTIA / TestOut
CompTIA / TestOut
Certiport
CompTIA / TestOut
CompTIA / TestOut
Experience.
- Provided technical user support and troubleshooting for internal software systems, printers, and peripheral equipment
- Created work authorization documents for disaster clean-up operations under considerable time pressure
- Performed quality control on documents and system applications, ensuring data accuracy and security
- Accessed and managed data from GIS, county records, and applicant records
- Utilized Excel to generate reports and visualizations from complex datasets for management review
- Worked daily with Excel, Adobe Acrobat, Smartsheet, Salesforce, and SharePoint
- Provided frontline support for workplace technology, including operating systems, software, hardware, and troubleshooting system issues
- Trained new staff on policies, procedures, equipment, and software applications
- Supervised team operations and monitored staff performance
- Stayed current on all organizational policies, procedures, and compliance requirements
- Maintained safe working environment for all staff members, volunteers, and donors
Technical Skills.
Server & Infrastructure
Linux (Ubuntu) SSH & Command Line nginx Configuration systemd Services UFW / Firewalls SSL / Let's Encrypt DNS Management DigitalOcean cron / Automation Bash ScriptingSupport & Administration
Application deployment managed with AI-assisted development
Application Server Management PostgreSQL / SQL Web Application Deployment Service Configuration User Authentication & Access Control Backup & Recovery Log Analysis